NORTHEAST OHIO CHAPTER
SOCIETY FOR TECHNICAL COMMUNICATION
Software Day: MadCap Flare Survival Guide
Presented by: Rob Houser
CANCELED!
Class Level: Beginning to Intermediate NEO STC has partnered with the Pittsburgh chapter of STC to provide more opportunities for all members to attend this workshop.
In this hands-on workshop, you will learn how to use Madcap Flare to create an effective online help system. "Hey, you can't teach me to use a tool like Flare in just one day!" you might say.
Okay, maybe we can't make you an expert in one day, but we can teach you enough to get you started on the right path. You'll learn:
Create and manage content that answers user questions
Link and layer content to support multiple levels of users
Make content easier for users to find
Control the look-and-feel of content
Deliver content where users need it
In the first 45 minutes, you will create a working help system with Flare. In the time that follows, I'll teach you how you did it. And by the time we're finished, you should have the basic knowledge you need to start using Flare as well as some new ideas about how you can get results from Madcap Flare.
4/20/07 Software Friday in Cleveland
When:
Friday, 4/20/07, 9:00 AM to 4:00 PM
Where:
Tri-C, Western Campus, Room: C-243 11000 Pleasant Valley Road Parma, OH 44130
Cost:
$60 STC members
$75 non-members
$45 unemployed and students (includes lunch)
(Note that if you register but do not attend the training, you will still be expected to pay for the class.)
$60 STC members/$75 non-members/ $45 unemployed and students (includes continental breakfast) (Note that if you register but do not attend the training, you will still be expected to pay for the class.)
Rob Houser is a founding partner of User First Services, Inc., which specializes in the design and development of user assistance. Over the past 16 years, he has worked as a technical writer, help author, instructional designer, trainer, adjunct professor, and usability specialist. Some of Rob’s recent projects include creating the embedded help and on-screen text for Bank of America’s online bill pay website, writing help topics for Ceridian Employer Services self-service payroll application, creating the Getting Started Tour for Ipswitch’s WS_FTP tool, developing web-based training for Johnson & Johnson pharmaceuticals’ SAP system, developing the official Flare training guide for Madcap Software, and creating online help for Trimont Real Estate’s asset management applications.
Rob has made over 50 conference presentations about user assistance and taught 15 of his own workshops. He holds a Master of Scientific and Technical Communication from Miami University of Ohio. Rob is a Certified Instructor for Adobe RoboHelp, Adobe Captivate, and Madcap Flare. He is also a Certified Performance Technologist through ISPI and an Associate Fellow of STC. In his free time, Rob is an Adjunct Professor at Southern Polytechnic State University, where he teaches online help, web design, and information design. Rob is an Associate Fellow of STC and a member of the Atlanta chapter.
