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Professional
Experience/Client List
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Contract/Freelance/Consultant Technical
Writer/Instructor (present, ongoing)
- Provide technical communication-related services for clients such
as:
- School of Medicine, Case Western Reserve University, Department of Pathology -
Technical writer for scientific grants (neuroscience and aging
related) (various dates)
- Cleveland Clinic Foundation
(Office of Clinical Interfaces) - Documentation consultant
(2003-4)
- Professional
Development Institute, Workforce and Economic Development Division -
Instructor in Technical Communications certification program (2002),
technical writer/analyst Office of eLearning and Innovation
- Allen Bradley division of
Rockwell International - Contract technical writer/information developer
- Management Reports, Inc. -
Contract technical writer
- Bailey Controls division of
Babcock and Wilcox - Senior technical writer
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Senior Technical
Writer, Philips Medical Systems
(1990-1997) Wrote
documentation for medical imaging products including medical imaging
workstations, Magnetic Resonance Imaging (MRI) scanners, medical
imaging laptop, investigational applications such as advanced cardiac
imaging
- Supported FDA submissions for
products such as new MRI systems, medical imaging workstation,
cardiac imaging applications, clinical spectroscopy, MEG sources
imaging
- Developed, edited, and
produced first-ever applications guides concerning use of medical
imaging techniques, working with clinical applications groups and
research scientist
- Developed literature on
investigational medical imaging techniques including brain imaging,
clinical spectroscopy, brain attack lesion/tissue intensity imaging,
and cardiac imaging
- Designed and produced, as
part of a team, two online help systems, one HTML based, for clinical
users of medical imaging equipment
- Wrote departmental style
guide, presented writer's workshops, organized and conducted surveys
of users of medical imaging equipment
- Recruited and supervised
student interns
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Senior Standards Engineer, Philips Medical Systems
(1997-2002)
Developed technical manuscripts/work instructions/standards on subjects
including: user and service publications (developing a corporate
template), technical reports, invention disclosures, patents applications,
engineering logbooks, environmental practices, product specification
practices, architectural practices, precautionary statement formats,
grounding practices, equipment labeling, paint standards
- As corporate committee
chairperson promoted use of international/industry/internal standards
- Developed manuscripts by
working with inter-company functions such as Engineering, Regulatory
Affairs, Law Department, Service, and Information Technology
- Supported project management
initiatives, assisted in project management database
administration
- Provided IT support for web
pages on life cycle management, corporate engineering standards,
corporate policies and procedures, and enterprise project management
(Artemis)
- Assisted management
with development of corporate policies and procedures
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Educational, Professional, and Volunteer
Activities
- M.S., Technical Communication
Management, Mercer University, School of Engineering
- B.A., Education, University of Illinois at Champaign-Urbana
- Attended Annual Conferences
of the Society for Technical Communication (STC), various dates through 2008
(New York, Atlanta, Dallas, Washington D.C., Toronto, Anaheim, Cincinnati, Chicago, Philadelphia). Presented papers in
Dallas, Washington D.C., Cincinnati, and Chicago. Attended Region 4 STC
conference in Cleveland. Presented at
NE Ohio Technicom conference.
- Won Management Award, six
Peer Awards, and four Author's Awards
- Associate Fellow of Society for
Technical Communications, judged in publications competition at
international level (2000/1 and 2001/2-lead judge) and local level
through 2009, co-chair of competitions committee 2001/2 and 2008/9, judged in
high school competition 2001/2, co-editor Lines and Letters 2007-2009 (frequent contributor 2000-2009)
- Member of working group,
IEEE committee on revising standard for developing of software user
documentation (IEEE 1063)
- Attended technical writing
seminar at M.I.T.
- Freelance/contract technical
translator (Russian) - Cleveland Crane & Engineering, Combustion Engineering
Industrial products
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Papers and
Publications (representative)
- Moving Toward a Content Reuse Strategy, Slowly and Carefully, Intercom, Society for Technical Communication,
Arlington VA, December, 2008 (with J. Forsythe).
- Seven Steps to Successful Online Help with Reuse, Intercom, Society for Technical Communication, Arlington VA, February, 2009 [with P. Henning, based on Seven Steps to Successful
Online Help, Intercom (feature article), Society for Technical
Communications, Arlington VA, November 1996 (with R. Caldanaro and M. Nichols), featured as one of Intercom's most requested articles].
- Usability Inspection of
Technical Communication, in Carol M. Barnum, Usability Testing and Research, Pearson Education, Inc., The Allyn and Bacon Series in Technical Communication,
New York, ISBN
0- 205 - 315 19-4, 2002.
- The Virtual Classroom: Real-life Experiences of Distance Learners, Proceedings, Annual Conference of the Society for Technical
Communication, Arlington VA, 1999. (with S. Gonzalez, B. Roberts, R. Roberts).
- Web Delivery of Corporate Policies and Procedures, Proceedings,
Annual Conference of the Society for Technical Communication,
Arlington VA, 2001. ( Also presented as "Moving Documents to a
Corporate Intranet" at Technicom conference, Northeast Ohio STC,
Cleveland, Ohio, 1999.)
- Using Visutal Techniques to Enhance Usability, Proceedings, Annual
Conference of the Society for Technical Communication,
Arlington VA, 1993.
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Coursework
(Continuing Education)
- Information Development
Process
- Usability Evaluation
Process
- Online Information
Development
- Cognition and Learning
Theory
- Internationalization of
Technical Communication
- Interactive Hypermedia
- Interactive Multimedia
- Human Resource Issues in
Technical Communication
- Visual Basic
- MRI Technologist Training
- Project Management
(Baldwin Wallace College)
- Benchmarking/Customer
Surveying/Continuous Quality Improvement Processes
- Rhetoric and Teaching of
Writing, History of the English Language
- HTML (certified by Brain
Bench)
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Computer
Skills
- Adobe Acrobat, Adobe Framemaker, Adobe Illustrator
- Artemis Enterprise
Project Management
- Corel Office Suite (WordPerfect,
Presentations), Corel Draw
- Frontpage, Unix
- MS Office Suite (Word, Excel,
Access), Powerpoint
- Wordpress, Google Blogspot
- Visio, Endnote
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