work: 330-995-0499
e-mail: BarbPhilbrick@caslonsvcs.com
website: http://www.caslonsvcs.com
LinkedIn: http://www.linkedin.com/in/barbphilbrick
Work as a contractor in a technical writing position.
Desktop publishing, word processing, and online help: Extensive experience with Microsoft Word, Adobe RoboHelp, and Adobe Framemaker, on both Windows and Mac systems. Accomplished user of these applications — have developed templates for departmental use in both Word and Framemaker. Used conditional text in RoboHelp and Framemaker.
In the past, worked with Interleaf, Ventura Publisher, and Pagemaker.
Supporting applications: Competent in the following applications:
Ernst & Young LLP (1/10/2002 to 1/31/09): Worked with software project teams for both the Americas and Global IT departments. Created online help and other supporting documents for accounting and auditing support software. Managed 600-page document set for one of their premier internal software projects, in addition to many smaller projects.
Rockwell Software (12/1/1998 to 2004): Worked with the Process group to produce manuals, online help, and marketing collateral, including web page content. Also edited Software Connection, a technical support magazine for RSI customers.
Caliber Logistics (now Fedex Global Logistics) (8/1/1998 to 2/12/2001): Online help and training material for trucking logistics software.
Hexagram (now Aclara) (1999-2002): Installation and user guides for automatic meter reading systems.
Reliance Electric (now a brand of Rockwell Automation) (1/15/1996 to 6/15/1999): Manuals for motor drives.
Hunter Manufacturing (1993 to 1995): Manuals for heaters for Army tanks; successful proposal for heaters.
Picker X-ray (now Philips) (1992 to 1994): Update x-ray equipment manuals.
Caslon Services Inc. (2/15/1992 to present)
As President, work as a contractor for a variety of clients. Procure, estimate, quote, and produce writing projects. Manage employees and sub-contractors.
IOtech, Inc. (4/1991 to 2/1992)
Electrical Engineering Department
As a technical writer, compiled, wrote, copy-edited, and formatted user manuals for IEEE 488 instrumentation.
North American Mfg. Co. (8/1988 to 4/1991)
As marketing and technical writer, wrote instruction manuals; assembly, calibration, and test procedures; and sales literature for combustion control, web guiding, and strip guiding products. Handled press releases and mass mailings. Performed various marketing research duties. Analyzed product sales to help standardize product line. Maintained customer mailing database.
BA English, Cleveland State University, 1989.
Member of Society for Technical Communication. Currently newsletter editor of local chapter (see http://www.neostc.org/lines/ ). Organized two local conferences, volunteer in many capacities, started local special interest group, and was member of the STC Advisory Board for the Technical Communication program at Cuyahoga Community College.